Hotel Room Voucher Usage Instructions

Dear guest, thank you for selecting and holding a Laya Resort Phuket room voucher. Please carefully read the following terms and conditions to ensure a smooth booking and a perfect stay.

 

I. Voucher Basic Information

 

Your voucher contains the following important information, which must be verified before booking:

 

1. Voucher Number: (Unique code, used for verification)

 

2. Applicable Room Type: (e.g., Deluxe King Room/Executive Suite, one night)

 

3. Validity Period: Until [year/month/day] (Exceeded validity period will be deemed forfeited)

 

4. Validity: Whether breakfast is included, whether it is valid on weekends or public holidays, etc.

 

5. Terms of Issue: Subject to the specific terms and conditions listed on this voucher.

 

II. Usage Process and Instructions

 

Step 1: Book in Advance. Due to limited hotel rooms, to ensure your stay, we recommend booking at least 14 days prior to departure.

 

1. Booking Methods:

· Phone Reservations: Please call the Hua King/World Champ dedicated line at [Reservation Phone Number].

· Email Reservations: Please email [World Champ Reservation Department Inbox].

· Official Website/App Reservations: Please select "Use a Promotional Code/Voucher" during the booking process and enter your voucher number.

2. Required Information for Booking:

· Voucher number and verification code (if applicable).

· Guest's name and contact number.

· Expected check-in and check-out dates.

· Special requests (e.g., honeymoon decor, high floor requests, etc., will be accommodated based on availability).

 

Step 2: Confirmation of Booking: After confirming availability, our customer service staff will reserve the room for you and send you a reservation confirmation letter (via email or text message). Please keep this confirmation letter in a safe place and present it upon check-in.

 

Step 3: Check-in. On the check-in date, please visit the hotel front desk in person and bring the following items:

 

1. Booking confirmation (electronic or paper).

 

2. Original voucher (paper or electronic).

 

3. Valid identification document of the guest (ID card, passport, or driver's license).

 

After verification by the front desk staff, you will be checked in.

 

III. Important Terms and Conditions (FAQ)

 

· Q1: Do I need to make a reservation in advance?

· A: Yes, I must. This voucher cannot be used for check-in; it is subject to hotel availability. We recommend planning your trip and booking early, especially during weekends, consecutive holidays, or popular travel times, to avoid disappointment.

· Q2: Can the validity period be extended?

· A: Once a voucher is issued, it cannot be extended. Please book and check in before the expiration date stated on the voucher.

· Q3: Can I upgrade my room type or add more nights to my stay?

· A: Yes. You can request this during booking, and we'll offer an upgrade or extension based on availability.

· Q4: Can the voucher be refunded or exchanged for change?

· A: No. Once the voucher is redeemed or the reservation is confirmed, it is not returnable, exchangeable, or redeemable for cash.

· Q5: What if I lose the voucher?

· A: Vouchers are treated like cash; please keep them in a safe place. Lost, damaged, or stolen vouchers will not be replaced. If it's a gift, please contact the giver for the voucher number and other information.

· Q6: What dates are valid?

· A: Please read the voucher carefully. Some special holidays (such as Spring Festival, Christmas, and New Year's Eve) may not be valid or may incur a surcharge. Please be sure to confirm with customer service when booking.

 

IV. Contact Us

 

If you have any questions, please feel free to contact us.

Email: bc.info@hottailthai.com

Hours: Monday to Sunday 9:00 AM - 9:00 PM

 

 

 

Hotel Address: [Physical Address]

 

Thank you for your cooperation and support! The entire [Hotel Name] team sincerely looks forward to welcoming you and wishing you an unforgettable stay.